Member's Lounge

Like an airport lounge, the ACI Member's Lounge is where you prepare for your journey. As an ACI member, here we provide you with all the tools you need to plan, book and enjoy unforgettable holidays.

While you sip your coffee feel free to browse through some of our reading material. Be sure to visit the affiliates page to explore bank and save, and exchange opportunities with Dial An Exchange, or visit the Resorts page to browse your accommodation options. And don't forget to visit the Home page to see if there's a special offer for you! Whatever you do, remember to put your feet up and relax as we are here to realise your dreams.

Your holiday is only a few clicks away.

IMPORTANT FORFEITURE NOTICE:
Be points-savvy and plan ahead for the forfeiture! Depending on your portfolio, you may be due to forfeit unused points at the end of 2017. There are options, even for the few odd points you may have leftover, so don't miss out and contact us before December to make use of your points. Are you uncertain as to whether you would forfeit points at the end of 2017?
Call us on now on 012 492 1230.

CLOSURE NOTICES
Please note that our offices will be closed on the following days:
Wednesday, 9 August 2017: we will open for business as usual on Thursday, 10 August 2017
Monday, 25 September 2017: we will open for business as usual on Tuesday, 26 September 2017

Please note that the Reservations Call Centre will be closed on Friday, 8 September 2017. Reservations will open for business as usual on Monday, 11 September 2017

MEMBER VERIFICATION
Please note, for your protection, strict security protocols are followed when dealing with queries in regards to your portfolio. For member verification purposes, please ensure you have your ID number, postal address, e-mail address and cell number on hand when calling in. Should you wish to provide access to your portfolio to a third party, or allow a third party to transact on your behalf, they will require a full Power of Attorney in order to do so.
Click here to download the Power of Attorney Appointment Letter.
For more information please contact the Call Centre.

Cancellation Policy
The ACI Reservation Cancellation Policy is as follows: Cancellation of, or changes to confirmed bookings will be accepted for the period up to 6 (six) weeks prior to the due occupation date of the confirmed booking, subject to payment of a reasonable administrative Cancellation Fee.

Cancellations of a booking within the 6 week period prior to the due occupation date, can either be substituted for an available alternative resort, subject to the payment of a cancellation fee, or alternatively the member may forfeit the Usage Units relative to the cancelled booking.

MEMBER EXCHANGE OPTIONS:
Would you love to explore a new destination? Go on a bigger or longer holiday? How about at an international destination? DAE offers exchange options to suit your pocket, so that you can!

With DAE you can deposit or “Space Bank" your Club Assets in exchange for a credit of the same value. Your currency on DAE will remain valid for 3 years, before you would need to exchange it - kind of like saving your holiday for a rainy day! Be sure to visit www.daelive.co.za to find out more.

CARIBBEAN ESTATES:
Please note that significant chalet/unit upgrades for Caribbean Estates will commence from February 2017. The upgrades are scheduled and planned in such a manner so as to cause as little disruption as possible to our guests. We apologise for any inconvenience that may be caused.

GUEST CERTIFICATES:
Please be advised that, should a Club Member wish to allow another person (non-member) to make use of a reservation on their club portfolio, they will be required to issue a Guest Certificate for their guest. They will require the guest’s Id number, name and surname, cell phone number and email address. The guest will be required to show the Guest Certificate at the resort to obtain entrance.

POWER OF ATTORNEY:
Do you want to give your loved ones access to your portfolio? You can!
Please be advised that should a Club Member wish to allow another person (non-member) to make use of, make enquiries on, or make changes to their portfolio, a Power of Attorney form must be completed to authorise said third party to do so. The completed Power of Attorney must be completed and signed by the main member, and submitted together with a copy of the nominated person’s ID document to the Member Services Department. Please click here to download the Power of Attorney form and send your completed form along with the required documentation to correspondence@oaks.co.za

CLUB NEWSLETTERS:
{Click Here} to download the latest club newsletter